Online Medical Consultation in English
English-speaking video consultation via Google Meet. Join from anywhere, including overseas — your medication is delivered within Japan. For chronic-disease follow-up and obesity (weight-loss) treatment.
What is Online Consultation?
Online medical consultation (telemedicine) allows you to receive medical care from a Japanese physician via video call (Google Meet) — without traveling to the clinic.
After consultation, prescriptions are sent by mail directly to your address in Japan (cool delivery for injectables, regular mail for tablets).
Who Can Use Online Consultation?
- Adults (18+) residing in Japan
- Patients seeking obesity treatment (BMI ≥ 23 with comorbidities, or BMI ≥ 25)
- Patients comfortable with video call (Google Meet)
- Patients who can receive deliveries at a Japanese address
Languages
Consultations can be conducted in English or Japanese. Our supervising physician for online care (Dr. Masayuki Ikegawa) communicates clearly in English.
Process
- 1
Online Reservation
Book a time slot at reserve.ikegawa-clinic.com. ¥1,000 booking fee charged to your credit card at reservation (applied to your final bill).
- 2
Confirmation Email
You'll receive a confirmation email with the Google Meet URL. Please prepare ID (passport, residence card, driver's license, or health insurance card) for first-time consultations.
- 3
Video Consultation
Join Google Meet at your appointment time. Initial consultations typically take 15-30 minutes. The physician will discuss your medical history, current condition, and treatment options.
- 4
Payment
After consultation, you'll receive a payment email with a credit card link or bank transfer info. Payment is required within 7 days.
- 5
Medication Delivery
Once payment is confirmed, medication is shipped within 1-2 business days. Injectables use cool delivery (refrigerated); tablets use regular shipping.
Fees Summary
Maximum prescription length: 3 months at a time.
Documents Available
- ✅ Receipt: Issued. Use as proof of purchase.
- ✅ Medical certificate (English): Issued on request as part of the consultation fee.
As this is self-pay treatment, the certificate cannot list a specific disease name — it states the
medication is for the patient's own use within the scope of self-pay treatment.
📄 View sample certificate (PDF) ↓ - ❌ Copy of prescription: Not issued. We dispense medication in-house.
For Visitors / Tourists in Japan
Medication can be delivered to any address in Japan, including hotels. Please confirm with your hotel in advance that they can accept and refrigerate the package on your behalf (injectables ship via cool delivery).
⚠️ Customs notice — taking medication out of Japan:
From Japan's side: No special Japanese export permit is required for personal-use prescription medication. Carry the English medical certificate we issue, your receipt, and keep the medication in its original packaging.
From your destination country's side: Rules vary widely — GLP-1 receptor agonists are restricted or banned in some countries. Please verify with your destination country's embassy / customs in advance. Full country-by-country summary: see Pricing page.
Important Notes
- You can attend the online consultation from anywhere, including overseas. However, your medication can only be delivered to an address within Japan — we cannot ship internationally, so you (or someone on your behalf) must be able to receive it in Japan.
- Initial consultations require ID verification.
- Online consultation is not appropriate for emergencies. For emergencies, call 119 (ambulance in Japan).
- Prescriptions are not guaranteed based on patient request alone. The physician's medical judgment determines whether medication is appropriate.
- Online consultations follow Japan's "Guidelines for the Appropriate Implementation of Online Medical Care" by the Ministry of Health, Labour and Welfare (MHLW).
Cancellation Policy
- By 23:59 the day before: Full refund of ¥1,000 booking fee
- Same-day cancellation: ¥5,000 fee (incl. tax)
- No-show: ¥5,000 fee (incl. tax)